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1. Processing Time

Orders are typically processed within 1–3 business days after payment is received.

 

Orders are not processed, shipped, or delivered on weekends or holidays.

 

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

Please note: Delivery delays may occur during peak seasons (e.g., holidays) or due to postal service issues beyond our control.

 

 

At Penned to Perfection, we take great pride in the quality of our products and want every customer to love what they receive. If you are not completely satisfied with your purchase, please review our return policy below:

All Sales Are Final

Because our greeting cards and products are made in small batches (and many are produced to order), all sales are final.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, we will gladly replace it at no cost to you.

To request a replacement, please email us within 7 days of delivery at:

support@pennedtoperfection.com

Include the following:

• Your order number

• A photo of the damaged or incorrect item

We will send a replacement as quickly as possible.

Lost or Missing Packages

If your package is marked as delivered but you have not received it, please contact the carrier directly. While Penned to Perfection is not responsible for lost or stolen packages, we will do our best to assist in tracking your order.

Cancellations

Orders may only be canceled within 8 hours of purchase. After that window, your order may already be in production.