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Terms & Conditions

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By purchasing and using our greeting cards, you agree to the following terms and conditions:

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1. Products

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  • We provide greeting cards physical greeting cards (shipped by mail to the address you provide at checkout).

 

2. No Refunds

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All Sales Are Final

 

Because our greeting cards and products are made in small batches (and many are produced to order), all sales are final.

 

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, we will gladly replace it at no cost to you.

 

To request a replacement, please email us within 7 days of delivery at:

support@pennedtoperfection.com

Include the following:

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  • Your order number

  • A photo of the damaged or incorrect item

 

We will send a replacement as quickly as possible.

 

Lost or Missing Packages

If your package is marked as delivered but you have not received it, please contact the carrier directly. While Penned to Perfection is not responsible for lost or stolen packages, we will do our best to assist in tracking your order.

 

Cancellations

Orders may only be canceled within 8 hours of purchase. After that window, your order may already be in production.

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3. Order Accuracy

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  • Customers are responsible for entering accurate recipient information, shipping addresses, and email addresses.

  • We are not responsible for undelivered cards due to incorrect information provided at checkout.

 

4. Damaged or Defective Items

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  • If your physical card arrives damaged or misprinted due to our error, please contact us within 7 days of delivery at support@pennedtoperfection.com.

  • We will gladly send a replacement at no additional cost.

5. Delivery

  • Electronic cards are typically delivered instantly or within a few minutes. However, delivery time may vary due to email providers.

  • Mailed cards are shipped within 7 business days. Delivery timelines depend on the carrier and location. We are not responsible for delays once the item is in transit.

 

6. Intellectual Property

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  • All designs, artwork, and written content are the property of Penned to Perfection.

  • Cards may not be copied, reproduced, or resold without written permission.

 

7. Privacy

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  • Customer information is used only to process and deliver your order. We do not sell or share personal data with third parties.

 

8. Agreement

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By placing an order with Penned to Perfection, you acknowledge and agree to these Terms & Conditions.

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