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By purchasing and using our greeting cards (both electronic and mailed), you agree to the following terms and conditions:

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1. Products

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• We provide greeting cards in two formats:

  • Electronic Cards (delivered digitally via email or download link).

  • Physical Cards (shipped by mail to the address you provide at checkout).

 

2. No Returns / No Refunds

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• Due to the personalized and perishable nature of greeting cards, all sales are final.

• We do not accept returns, exchanges, or provide refunds once an order is placed.

• Please review your order carefully before completing your purchase.

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3. Order Accuracy

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• Customers are responsible for entering accurate recipient information, shipping addresses, and email addresses.

• We are not responsible for undelivered cards due to incorrect information provided at checkout.

 

4. Damaged or Defective Items

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• If your physical card arrives damaged or misprinted due to our error, please contact us within 7 days of delivery at lillian@pennedtoperfection.com.

• We will gladly send a replacement at no additional cost.

5. Delivery

• Electronic cards are typically delivered instantly or within a few minutes. However, delivery time may vary due to email providers.

• Mailed cards are shipped within 7 business days. Delivery timelines depend on the carrier and location. We are not responsible for delays once the item is in transit.

 

6. Intellectual Property

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• All designs, artwork, and written content are the property of Penned to Perfection.

• Cards may not be copied, reproduced, or resold without written permission.

 

7. Privacy

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• Customer information is used only to process and deliver your order. We do not sell or share personal data with third parties.

 

8. Agreement

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By placing an order with Penned to Perfection, you acknowledge and agree to these Terms & Conditions.